Hi there!
I'mDrew
VIRTUAL ASSISTANT | ADS EXPERT | SMM | GHL SPECIALIST
+63 954 236 3205
10+
Teams Trained & Supported
5
Insdustries Mastered
100%
Ownership Mindset
24/7
Reliability Culture
ABOUT ME
I'm Mark Andrew Acosta, Virtual Assistant | Ads Expert | SMM | GHL Specialist
A decorated Virtual Assistant with rich, cross-industry experience spanning digital advertising, logistics, insurance, dental operations, and finance. Brings a strong leadership mindset, operational discipline, and a results-driven approach to every role. Trusted to take ownership, streamline workflows, and elevate team performance. Exceptionally adaptable, tech-savvy, and eager to master any system, niche, or challenge presented—committed to delivering high-impact support and contributing meaningfully to organizational success.
What I Do?
Operations & Virtual Assistance
I manage day-to-day operations, systems, and administrative workflows to keep businesses organized, efficient, and moving forward.
Paid Advertising & Growth Support
I plan, launch, and optimize Google, Meta, YouTube, and Tiktok ad campaigns while tracking performance and supporting lead generation goals.
Customer, Patient & Account Management
I oversee inbound and outbound communication, confirmations, retention workflows, and service quality - ensuring every interaction builds trust.
Team Support, Training & Process Improvement
I train teams, document SOPs, improve workflows, and support performance so operations scale smoothly and consistently.
RESUME
Patient Acquisition & Retention Manager
Unified Dental Care
Led patient and retention initiatives across multiple locations by owning inbound and outbound communication workflows, appointment confirmations, and follow-ups. Worked closely with leadership and front-desk-teams to reduce no-shows and improve scheduling efficiency.
Impacted Highlights:
Reduced missed appointment through structured confirmation workflows
Improved call handling and follow-up consistency across locations
Supported patient growth and retention initiatives at scale
OpenDental
Call Tracking Systems
CRM
Google Workspace
Ads Specialist & Social Media Manager
Drayage Specialist Inc.
Planned, launched, and optimized paid advertising campaigns across Google, Meta, Youtube, and Tiktok to drive brand awareness and lead generation. Managed social media presence, analyzed campaign performance, and adjusted strategies based on data insights.
Impacted Highlights:
Increased inbound leads and brand visibility through targeted ad campaigns
Improved campaign performance through ongoing optimization and reporting
Supported driver and client acquisition effort in a competitive logistics market
Google Adsl
Meta Ads
Analytics Platform
Social Media Tools
Assistant Manager / Dispatcher
Drayage Specialist Inc.
Oversaw daily logistics operations and dispatch coordination to ensure timely container movement and smooth workflow execution. Supported team performance, resolved operational issues, and maintained clear communication with clients and drivers.
Impacted Highlights:
Improved dispatch efficiency and issue resolution turnaround
Supported operational continuity in fast-paced logistics environments
Strengthened client communication and service reliability
Dispatch Systems
Tracking Tools
Google Workspace
Learning Specialist
Sitel Philippines
Delivered onboarding and continuous training programs for agents, developed learning materials, and coached team members to improve performance and process adherence. Collaborated with operations and quality teams to ensure accuracy and service excellence.
Impacted Highlights:
Trained and supported multiple teams across different programs
Improved agent performance and process compliance
Contributed to higher service quality and operational consistency
Training Platforms
LMS
Google Workspace
Customer Service Experience
Sitel Philippines & EXL Services, Inc.
Handled customer inquiries across insurance and financial service accounts through phone, chat, and email support. Assisted clients with policy questions, account updates, billing concerns, and issue resolution while ensuring accuracy, compliance, and data security.
Impacted Highlights:
Supported high-volume customer interactions across multiple service channels
Maintained accuracy and compliance in insurance and financial processes
Contributed to positive customer experience and service quality metrics
CRM Systems
Phone Systems
Email Platforms
PORTFOLIO
Images
Magazine Cover
Google Ads
Neurology Care
Search Campaign - Ardmore Clinic
Search Campaign - Oklahoma Clinic
Fit Scrub
PMax - Ecomm
Brand Search - Ecomm
TESTIMONIALS
"Mark played a key role in strengthening our patient acquisition and retention efforts. He brought structure to communication workflows, helped reduce inefficiencies, and worked closely with multiple teams to improve the patient experience. What stood out most was his accountability—he treated the operation as if it were his own and followed through consistently."
Olaide Lawal
Vice President
Unified Dental Care
"Mark is a dependable leader and an effective trainer. As a Learning Specialist, he demonstrated the ability to coach teams, simplify complex processes, and elevate performance standards. He partnered well with operations and quality teams and consistently delivered training that translated into real improvements on the floor."
Pamela Pineda
Operations Manager
Sitel Philippines
"Mark is someone I trusted with both operations and marketing—two areas you don't hand over lightly. He consistently showed strong ownership, critical thinking, and reliability, whether managing logistics workflows or driving growth through paid advertising. He understands how businesses actually run and takes initiative to improve systems, not just maintain them."
Guillermo Mayol
Founder & President
The Drayage Specialist Inc.
"Mark is is detail-oriented, proactive, and easy to work with. He understands the importance of patient experience and operational follow-through, especially in a busy dental environment. His support helped keep communication organized and ensured tasks were completed accurately and on time. He's someone you can rely on without constant oversight."
Susan Danford
Operations Manager
Detroit Dental Now